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Call Center Essentials → Customer Service

(Multilingual) Empathy, Speaking & Enunciation, and Good Manners in Written Communication (FST 4)


Description
This course is the fourth of the seven modules on Customer Engagement Foundation Skills Training. It focuses on the soft skills needed in customer engagement covering empathy, speaking and enunciation and how to apply good manners in written communication (emails and chat).

Duration: 30 mins Target Audience: All Employees handling in customer engag... Course Creator: Global L&D Content Development

Content
  • English Empathy, Speaking & Enunciation, & Good Manners in Written Communication
  • French Empathy, Speaking & Enunciation, & Good Manners in Written Communication
  • Learning Satisfaction Survey
Completion rules
  • You must complete 50.00% of the content
  • Leads to a certificate with a duration: Forever
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