| Course | |||||
|---|---|---|---|---|---|
 | - This is a great place to start your learning journey. Learn the ins and outs of Transcom University through a series of video tutorials. Not a fan of videos? We also prepared easy-to-follow infographics to help you navigate through the site. Enjoy! | ||||
 | Call Center Essentials / Call Center Operations Managing absenteeism is a critical aspect of maintaining workplace productivity, employee morale and client satisfaction. This course is designed to provide learners with the knowledge and practices necessary to effectively address and mitigate... | ||||
 | Leadership and Management / Coaching and Team Development This course highlights the concepts and tools of Coaching for Performance covering the Coaching T: Chart, Training vs Coaching, the Coaching and Feedback Process. | ||||
 | Leadership and Management / Coaching and Team Development This course highlights the concepts and tools of Coaching for Performance, including anchors on performance coaching, counseling, progressive discipline and career development coaching. | ||||
 | Call Center Essentials / Customer Service In today’s connected world, customer experience is king. If the experience is bad, an organisation can expect equally bad repercussions. This course discusses the many ways we can earn customers for life by going the extra mile to “recover”... | ||||
 | Call Center Essentials / Customer Service Delivering bad news to a customer doesn’t have to be a stressful situation. This course provides methods you can apply to soften the blow and to retain the customer’s trust and confidence. | ||||
 | Corporate Training / Presentation and Facilitation Have you sat through dull, irrelevant, and confusing presentations? We know it's tough to endure. And you may have delivered a few lousy ones yourself. But think back to the last really great presentation you saw—one that was informative,... | ||||
 | Call Center Essentials / Customer Service This course is the fourth of the seven modules on Customer Engagement Foundation Skills Training. It focuses on the soft skills needed in customer engagement covering empathy, speaking and enunciation and how to apply good manners in written... | ||||
 | Call Center Essentials / Customer Service This course is the seventh of the seven modules on Customer Engagement Foundation Skills Training. It focuses on first call resolution, the importance of probing, and asking the right questions to get to the root cause of a customer’s issue. | ||||
 | Onboarding / Company Systems Enhancement on HR-related Inquiry Process and Introduction of the COE and COC on Demand services. Learn the step-by-step process on how to raise an inquiry using the HRSS Case Management tools and how to download a soft copy of your Certificate... |
